Sender disconnected

What a disconnected sender does to a campaign

A sender disconnects when LinkedIn or your mail provider ends the session, for example after a password change or a security check. While it's disconnected:

• leads assigned to it stop moving; they aren't handed to another sender;
• the campaign shows This campaign isn't sending with "assigned accounts are no longer active";
• the Dashboard lists it under sender accounts disconnected;
• replies on its conversations can't be sent from the Inbox.

Reconnect a disconnected sender

Fix: open Sender Accounts, find the account and reconnect it. Reconnecting signs the same account in again and keeps its leads and conversations; it doesn't use a new seat. The step-by-step is in Reconnect a sender.

Once it's back, its leads continue from where they stopped, within work hours and limits. You can also start from the Fix → link on the campaign banner, the Dashboard attention panel, or the reconnect prompt in the Inbox composer.

A sender keeps disconnecting

Repeated disconnects on LinkedIn usually come from a restriction or a security checkpoint on the account. Fix: see LinkedIn restrictions and limits, and sign in to LinkedIn directly to clear any prompt it shows you.