Campaign health indicators
What the warning icons and banners on a Victoria AI campaign mean, and how to clear them.
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Victoria keeps checking each campaign after it's live, using the same rules as the activation preflight checks. When something breaks, such as a sender disconnecting or a payment failing, the campaign shows it in two places.
The health icon on the Campaigns list
On Campaigns, an icon can appear next to a campaign's Active or Paused status:
- Red: at least one problem that stops sending.
- Amber: warnings only; sending continues.
Hover the icon to see "N issues preventing full activity" and each message. No icon means no issues were found.
The health banner on a live campaign
On an active campaign's page, a banner appears above the tabs when there are issues:
- This campaign isn't sending: at least one problem blocks outreach until you fix it.
- Campaign has warnings: review them; sending continues.
Each line has a Fix → link that opens the tab or page where you fix it, such as Settings for an unassigned account or Sender Accounts for a disconnected one. The banner disappears once the issues are resolved.
Common campaign health issues on a live campaign
Most issues on a running campaign come from something that changed after activation:
- An assigned account is no longer active: a sender disconnected. Reconnect it on Sender Accounts. See Sender disconnected.
- Payment failed: sending is paused until the card is updated in Credits & Billing. See Failed payments.
- More active accounts than the subscription covers: add seats or mailboxes in Credits & Billing, or disconnect an account.
- An account is also active in another campaign: each account should send for one campaign at a time. Pause one campaign or reassign the account in Settings → Connected Accounts.
For every message and its fix, see Preflight checks. If the campaign shows no issues but leads still aren't moving, see Leads aren't moving.