Failed payments

When a subscription payment fails, Victoria AI stops sending until the payment goes through. Nothing is deleted right away.

What you see when a payment fails

• A red banner across the app: Payment failed or Payment past due, with Update payment method.
• A Payment failed notification, and an email to the workspace owner.
• On Credits & Billing, the plan's badge reads Past due.

What pauses after a failed payment

• Sending stops. No campaign sends, and the Appointment Setter pauses.
• No new senders. You can't connect accounts.
• No activation. Preflight fails Active subscription with "Payment failed. Update your card in Billing to resume sending."
• Auto-recharge stops.

Your campaigns, leads, sequences and credits stay as they are.

How long senders are kept after a failed payment

Your connected senders are kept for 21 days after the last failed payment while Stripe retries it. If the payment still hasn't gone through after that, the senders are disconnected and removed, and you'll need to connect them again after paying.

Fix a failed payment

1. Select Update payment method on the banner, or go to Credits & Billing.
2. Select Manage billing in Stripe. Stripe's billing portal opens.
3. Update your card, and pay the open invoice if the portal offers it.

When the payment goes through, Victoria AI clears the pause on its own and sending resumes. You don't need to turn campaigns back on.

If the banner is still there after the payment went through, refresh the page. If it stays, contact us from Feedback & Support.