Connect a Gmail or Outlook mailbox

An email sender sends a campaign's email steps from your own mailbox. Each one uses a mailbox on your plan. Victoria AI connects Gmail (Google Workspace) and Outlook (Microsoft 365) mailboxes.

Connect a Gmail or Outlook mailbox

1. Go to Sender Accounts. Under Email Accounts, select Add.
2. The Connect Account window opens. Choose the Gmail tab for Google or the Outlook tab for Microsoft.
3. Enter Your name: the name the AI uses when it writes as you.
4. Select Open Gmail Sign-in or Open Outlook Sign-in. The sign-in page opens in the same tab.
5. Sign in with the mailbox you want to send from and approve the access it asks for.
6. You return to Sender Accounts with the message Account connected. The mailbox appears under Email Accounts marked Active.

If the mailbox doesn't appear right away, refresh the page after a few seconds. To connect a colleague's mailbox, send them an invite link instead. See Connect a sender with an invite link.

What happens after a mailbox connects

• The DNS check runs. Victoria AI checks the SPF, DKIM and DMARC records of the mailbox's domain and shows the result on the row: DNS ok, DNS warnings, DNS failing or DNS unchecked. A failing domain blocks campaign activation. See DNS setup.
• The warm-up ramp starts. The mailbox's daily cap starts low and rises over 14 days. See Sender limits and ramp.
• Assign it to a campaign in Campaigns → your campaign → Settings → Connected Accounts to send from it.

Use a company mailbox, not a personal Gmail address

Connect a mailbox on your company's domain. A personal address such as an @gmail.com mailbox gets the DNS warnings chip with "is a personal mailbox domain": it can't carry your own SPF, DKIM or DMARC, and outreach from it has lower deliverability. It isn't blocked, but a Google Workspace or Microsoft 365 mailbox on your domain is the fix.

Better still, send from mailboxes on a dedicated sending domain rather than the mailbox you use every day. See Sending mailbox best practices.

Connect an IMAP or SMTP mailbox

IMAP and SMTP mailboxes can't be connected yet. The IMAP tab in the Connect Account window shows IMAP Coming Soon. Use a Gmail or Outlook mailbox for now.

Email Add button is disabled

Hover over Add to see why:

• You've reached your mailbox limit. The count, such as 1 of 1 connected, is full; a pending invite link counts too. On a paid Workspace plan, add a mailbox in Credits & Billing. On Agency, contact support. During the trial, the trial's mailbox is the limit until it converts. See Plans and add-ons.
• Your subscription is canceled. Reactivate in Credits & Billing. See Cancel or reactivate.