Credits and rollover
What spends credits in Victoria AI, what is free, how the monthly grant rolls over, and what stops when the balance reaches zero.
Last updated
Credits pay for the AI work Victoria AI does for you. Your plan grants credits every month, and you can buy more at any time. Your balance is on Credits & Billing under Available credits.
What spends credits
| Work | Cost |
|---|---|
| Writing a lead's AI Personalization fields | About 3 credits per lead |
| An Appointment Setter conversation | About 1.5 credits |
| A Lead database search result | 0.825 credits |
| A work email found in the Lead database | 3.3 credits |
| The weekly campaign review | Up to 10 credits per active campaign per week |
Personalization and Setter costs are averages; they depend on how much the AI reads and writes. Credits are spent as the work happens: a personalization field costs nothing until a lead is personalized, and the Setter costs nothing until it answers a reply.
What doesn't spend credits
- Talking to the AI Sales Copilot. Chat, questions and the guided setup are free. Only the Copilot's actions that do paid work, such as finding leads, spend credits, and the approval card shows the cost first. Chat has a daily usage limit per workspace; if you reach it, the Copilot says so, and it resets within 24 hours.
- Sending. Emails, connection requests and LinkedIn messages don't cost credits themselves.
- LinkedIn-only adds from the Lead database, beyond the search.
The weekly campaign review runs only while your balance is above 50 credits. Turn it off in Settings → Weekly campaign review.
Monthly credit grant and rollover
Each billing cycle your plan grants its credits: 1,500 credits on Workspace, plus 500 credits per added LinkedIn seat and 150 credits per added mailbox; 6,000 credits on Agency. The trial grants 400 credits once.
Unused plan credits roll over for 1 cycle. Your plan credits never go above 2 times your monthly grant: a grant that would pass that cap tops you up only to the cap. Setup credits count as plan credits.
Purchased credits are separate. They never expire and don't count toward the cap. Plan credits are spent first, then purchased credits.
What happens when credits run out
At zero, Victoria AI pauses the work that runs on its own: campaigns stop sending, AI Personalization and Lead database enrichment stop, and the Appointment Setter stops replying. Your campaigns, leads and settings stay as they are, and everything resumes once credits are added.
The workspace owner gets an email when the balance gets low. To avoid running out, buy credits or turn on auto-recharge. See Buy credits and auto-recharge.
What happens to credits when you cancel
When a subscription ends, unused plan credits (including trial and setup credits) are forfeited. Purchased credits stay yours. See Cancel or reactivate.