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Cancel or reactivate your subscription

How canceling works for a trial and a paid plan, what happens to your senders and credits, and how to reactivate.

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You can cancel from Credits & Billing at any time. Canceling a trial ends it at once; canceling a paid plan ends it at the end of the period you've paid for.

Cancel a paid subscription

  1. Go to Credits & Billing and scroll to Danger Zone.
  2. Select Cancel Subscription.
  3. Choose a Reason for cancelling and, optionally, add a note.
  4. For some reasons, a Before you cancel… step offers a discount on your next invoices. Select Yes, apply my discount to stay, or No thanks, cancel anyway. If you've used this discount before, it isn't offered again.
  5. On Confirm cancellation, select Cancel subscription.

The plan badge changes to Canceling, and you keep full access until the end of the current billing period. While it's canceling, you can't connect new senders or activate campaigns, but active campaigns keep running.

Only owners and admins can cancel or reactivate.

Cancel a free trial

  1. Go to Credits & Billing → Danger Zone and select Cancel Trial.
  2. Choose a reason, then on Confirm cancellation select Cancel trial.

Canceling a trial ends it now, not on its scheduled end date, and your card isn't charged. The toast reads "Your trial has ended and your card was not charged."

What happens when a subscription ends

When the trial is canceled, or a paid subscription reaches the end of its period:

  • All campaigns pause.
  • Connected senders are removed.
  • Unused plan credits, including trial and setup credits, are forfeited.
  • Purchased credits stay yours.

Reactivate a subscription that's set to cancel

While a paid subscription is still Canceling, select Reactivate on Credits & Billing (next to the plan or in the Subscription is set to cancel box). The cancellation is undone, billing continues as normal, and you can connect senders and activate campaigns again.

Subscribe again after a subscription ended

After a subscription or trial has ended, Credits & Billing shows Subscription canceled or Trial ended. Select the subscribe button to start a new Workspace plan. It's a paid checkout, because each workspace gets one trial. Then reconnect your senders and turn your campaigns back on. See Connect LinkedIn and Connect Gmail or Outlook.