# Sender disconnected

What happens to a Victoria AI campaign when a LinkedIn or email sender disconnects, and how to get it sending again.

## What a disconnected sender does to a campaign

A sender disconnects when LinkedIn or your mail provider ends the session, for example after a password change or a security check. While it's disconnected:

- leads assigned to it stop moving; they aren't handed to another sender;
- the campaign shows **This campaign isn't sending** with "assigned accounts are no longer active";
- the Dashboard lists it under sender accounts disconnected;
- replies on its conversations can't be sent from the **Inbox**.

## Reconnect a disconnected sender

**Fix:** open **Sender Accounts**, find the account and reconnect it. Reconnecting signs the same account in again and keeps its leads and conversations; it doesn't use a new seat. The step-by-step is in [Reconnect a sender](https://docs.versionseven.ai/help/reconnect-a-sender).

Once it's back, its leads continue from where they stopped, within work hours and limits. You can also start from the **Fix →** link on the campaign banner, the **Dashboard** attention panel, or the reconnect prompt in the Inbox composer.

## A sender keeps disconnecting

Repeated disconnects on LinkedIn usually come from a restriction or a security checkpoint on the account. **Fix:** see [LinkedIn restrictions and limits](https://docs.versionseven.ai/help/linkedin-restrictions-and-limits), and sign in to LinkedIn directly to clear any prompt it shows you.