Reconnect a disconnected sender

A sender disconnects when Victoria AI can no longer sign in to it. Its campaigns keep it assigned, but nothing sends from it until you reconnect.

What the Sender disconnected warning means

When a sender disconnects:

• Its row on Sender Accounts turns red, reads Needs reauthentication and carries a Disconnected badge.
• A Sender disconnected notification appears for the workspace, and the workspace owner gets an email: "needs to be reconnected".
• Sends from that account are on hold. Other senders in the same campaign keep sending.
• A campaign that uses it can't be activated until it's reconnected; preflight fails on Accounts within subscription limit. See Preflight checks.

Why a sender disconnects

The usual causes:

• A password change on the LinkedIn, Google or Microsoft account.
• A login from a new device or a security check. LinkedIn sometimes asks for a verification code (a checkpoint) before it lets a session continue.
• Expired credentials. LinkedIn, Google or Microsoft stopped accepting the saved sign-in.
• LinkedIn restricted or deactivated the account. The chip on the row then shows Risk: high with the reason, for example "Restricted 2 days ago". See LinkedIn restrictions and limits.

Reconnect a sender

1. Go to Sender Accounts and find the row marked Disconnected.
2. Select Reconnect. The sign-in page opens in the same tab.
3. Sign in to the same account and complete any security check.
4. You return to Sender Accounts with the message Account reconnected.

Reconnecting keeps the same sender: it stays assigned to its campaigns, keeps its leads, and doesn't use another seat. It also doesn't restart the warm-up ramp. The Sender disconnected notification is marked read on its own.

Reconnect fails or the sender disconnects again

• "Failed to start reconnect": try again in a minute. If it keeps failing, send the error text from Feedback & Support.
• Sign in with the same account. Signing in with a different LinkedIn or email account doesn't fix the disconnected one.
• It disconnects again soon after: LinkedIn may be asking for a security check again, or the account is restricted. Sign in to LinkedIn directly, clear any prompt it shows, then select Reconnect again.
• You no longer use that account: remove it instead and connect the new one. See Remove or replace a sender.

Disconnected sender at the end of a trial

A sender that disconnected still counts as connected for the trial's charge rule, so the plan starts at the end of the trial. Reconnect it so campaigns keep sending. See Free trial.