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Remove or replace a sender

What removing a LinkedIn or email sender pauses and stops, who can remove one, and how to swap in a different account.

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Removing a sender disconnects it from Victoria AI and takes it off every campaign. Do it when you no longer want to send from that account, or to free its slot for a different one.

Remove a sender

  1. Go to Sender Accounts and find the account.
  2. Select the trash icon on its row.
  3. Read the Remove sender account? dialog, then select Remove.

The toast tells you what changed, for example "Paused 1 campaign (Q4 outreach) and stopped 12 leads assigned to this sender".

What removing a sender pauses and stops

  • It's taken off every campaign's sender list.
  • Active campaigns that used it pause. This happens even if the campaign has other senders.
  • Leads assigned to it stop. They're marked disconnected and won't continue the sequence from another sender.
  • The account is deleted from Victoria AI. Reconnecting it later counts as a new connection, with a new warm-up ramp.

Your plan doesn't change. The seat or mailbox stays on your bill and is free for another account. To pay for fewer, remove an add-on in Credits & Billing. See Plans and add-ons.

Who can remove a sender

Owners and admins can remove any sender. A member can remove only a sender they connected themselves. If a member tries to remove someone else's sender, the app shows Failed to remove account; ask an owner or admin to remove it.

Replace a sender with a different account

  1. Remove the old account as above.
  2. Connect the new one: LinkedIn or Gmail or Outlook.
  3. Assign the new account to each campaign in Campaigns → your campaign → Settings → Connected Accounts.
  4. Turn the paused campaigns back on. The preflight checks run again. See Preflight checks.

The leads the old sender stopped don't move to the new one on their own.

If the account is only disconnected rather than wrong, reconnect it instead: that keeps its campaigns and leads. See Reconnect a sender.

Replace a sender during the free trial

The trial allows 1 LinkedIn account and 1 mailbox. To swap one, remove the old account first, then connect the new one in the freed slot.

Keep at least one sender connected through the end of the trial. A removed sender doesn't count toward the trial's charge rule, so a workspace with no sender at the end closes. See Free trial.

A row marked Pending is an invite link, not an account. Its trash icon opens Revoke invite link?; select Revoke to free the slot. See Connect a sender with an invite link.