VictoriaAI
Leads
View as Markdown

Do Not Contact list

Block emails, domains and LinkedIn profiles from every campaign, what the list blocks, and how opt-outs are added automatically.

Last updated

The Do Not Contact list holds the emails, domains and LinkedIn profiles that no campaign in your workspace may message. Use it for customers, competitors, partners and anyone who asked not to be contacted.

What the Do Not Contact list blocks

The list is checked:

  • At import. CSV uploads, Find Leads and Add Lead skip anyone on the list. CSV and Find Leads results say how many were skipped.
  • Before every send. A lead already in a campaign is skipped at its next send after you list them.
  • By the Appointment Setter before it replies.

A domain blocks every address at that domain and its subdomains. An email blocks that one address. A LinkedIn entry blocks that profile URL.

Add entries to the Do Not Contact list

  1. Go to Settings and scroll to Do Not Contact.
  2. Type an email (name@company.com), a domain (company.com) or a LinkedIn URL (linkedin.com/in/…). The badge next to the box shows what was detected, or Not recognised.
  3. Add an optional Reason, then select Add.

Paste a list into Do Not Contact

  1. In Settings → Do Not Contact, select Paste many.
  2. Paste one entry per line, or separate them with commas. Emails, domains and LinkedIn URLs are detected automatically.
  3. Select Add. Up to 500 entries at a time.

The result says how many were added, how many were already listed and how many weren't recognised.

Add one lead to Do Not Contact from a campaign

Open the lead from the campaign's Leads tab and select Do not contact under Actions, then confirm. Their email and LinkedIn URL are listed, they're removed from this campaign, and every other campaign skips them at its next send.

Opt-outs are added to Do Not Contact automatically

When a prospect asks the Appointment Setter not to be contacted again, Victoria AI adds them to the list. Their entry shows Asked not to be contacted. Each entry shows where it came from: Added manually, Pasted list, From a lead, API or Asked not to be contacted.

Remove an entry from Do Not Contact

Only owners and admins can remove entries. In Settings → Do Not Contact, find the entry (use Search for long lists) and select its trash icon. Anyone on the team can add to the list.

Removing an entry doesn't put the person back into a campaign. Add them again if you want to contact them.