VictoriaAI
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Buy credits and set up auto-recharge

Buy a credit pack from Credits & Billing, set auto-recharge to top up when your balance runs low, and fix a purchase that didn't land.

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You can add credits at any time without changing your plan. Purchased credits never expire.

Buy a credit pack

  1. Go to Credits & Billing and scroll to Buy Credits.
  2. Choose a pack: Starter, Growth or Scale. Each card shows its credits and price; credits cost $25 per 1,000.
  3. Pay on the Stripe checkout page.
  4. You return to Credits & Billing with the message Credits added! and the new balance.

Anyone in the workspace can buy credits. Each purchase appears under Purchase History.

Turn on auto-recharge

Auto-recharge buys credits for you when your balance drops below a level you set.

  1. Go to Credits & Billing → Auto-Recharge and turn on Enable auto-recharge.
  2. In Recharge when balance drops below, enter a balance in credits.
  3. In Purchase amount ($), enter a whole number of dollars from $5 to $500.
  4. Select Save Settings.

The trigger balance must be lower than the credits one recharge adds, or it would recharge again at once. Only owners and admins can change auto-recharge.

How auto-recharge charges your card

  • It checks balances every hour and charges the card saved on your account.
  • It recharges at most 3 times in 24 hours, and waits at least 1 hour between recharges.
  • It doesn't run while a subscription payment has failed. See Failed payments.
  • The workspace owner gets an email for each recharge, and another if the card is declined.

To change the saved card, select Manage billing in Stripe.

Credits not added after a purchase

  • "Payment still processing": Stripe is still finishing the payment. Refresh the page in a few seconds and the credits appear.
  • "Payment received but credits not added": a banner appears at the top of Credits & Billing with a reference code. Select Retry. If it still fails, send the reference from Feedback & Support. Retrying never adds the same purchase twice.

Auto-recharge declined

If the card is declined, no credits are added and the owner gets an "Auto-recharge failed: update your card" email. Select Manage billing in Stripe on Credits & Billing, update the card, and auto-recharge tries again at the next hourly check while the balance is still below the trigger.