Notifications and alert emails

Victoria AI tells you when something needs your attention, such as a disconnected sender or a failed payment. Notifications appear in the app for the whole workspace, and the most important ones are also emailed to the workspace owner.

Where notifications appear

Select Notifications in the sidebar. A badge on the bell shows how many are unread. The page groups them into Today, This week and Older, and you can filter by All, Unread, Billing or System.

Most notifications carry an action, such as Reconnect or Update payment method. Select the notification to mark it read and go straight to the page that fixes it.

What Victoria AI notifies you about

Examples of what you'll see:

• Sender disconnected: a sender needs to be reconnected. See Reconnect a sender.
• Payment failed: a subscription payment didn't go through. See Failed payments.
• Trial ending: a notice a few days before the trial ends, with what to do. See Free trial.

Banners at the top of the app cover the same billing states while they last.

Reply notification emails

When a prospect replies to a campaign that doesn't have the Appointment Setter on, Victoria AI emails you the reply and adds a notification in the app. The email shows who replied, the campaign and the message, with a link to the conversation in the Inbox. Out-of-office replies are skipped.

Each campaign controls this in Campaigns → your campaign → Appointment Setter → Reply notifications:

• The switch turns reply emails on or off for that campaign. It's on by default.
• Notification email is where they go. Leave it blank to use the sender account's email, or the workspace owners and admins if that account has none.

With the Appointment Setter on, it answers replies itself, so it emails the same address only for hand-offs, booking alerts and, in Notify only mode, a brief on each reply. See Appointment Setter.

Who receives notification emails

Reply emails go to each campaign's notification address, as above. For everything else, the workspace owner receives the emails that go with them, such as a disconnected sender, a failed payment, a low credit balance, a domain failing its DNS check, auto-recharge results and trial notices. Admins and members see the in-app notifications but don't get these emails.

Account emails like these can't be unsubscribed from, because they're about your workspace's service.

Mark notifications as read

• Select a notification to mark it read.
• Select Mark all read at the top of the page to clear every unread one.

Most notifications are shared by the workspace, so marking one read marks it read for everyone. Some clear themselves when the problem is fixed: reconnecting a sender marks its Sender disconnected notification read.