# Reconnect a disconnected sender

Why a LinkedIn or email sender disconnects, what stops while it's disconnected, and how to reconnect it from Sender Accounts.

A sender disconnects when Victoria AI can no longer sign in to it. Its campaigns keep it assigned, but nothing sends from it until you reconnect.

## What the Sender disconnected warning means

When a sender disconnects:

- Its row on **Sender Accounts** turns red, reads **Needs reauthentication** and carries a **Disconnected** badge.
- A **Sender disconnected** notification appears for the workspace, and the workspace owner gets an email: "needs to be reconnected".
- Sends from that account are on hold. Other senders in the same campaign keep sending.
- A campaign that uses it can't be activated until it's reconnected; preflight fails on **Accounts within subscription limit**. See [Preflight checks](https://docs.versionseven.ai/help/preflight-checks).

## Why a sender disconnects

The usual causes:

- **A password change** on the LinkedIn, Google or Microsoft account.
- **A login from a new device or a security check.** LinkedIn sometimes asks for a verification code (a checkpoint) before it lets a session continue.
- **Expired credentials.** LinkedIn, Google or Microsoft stopped accepting the saved sign-in.
- **LinkedIn restricted or deactivated the account.** The chip on the row then shows **Risk: high** with the reason, for example "Restricted 2 days ago". See [LinkedIn restrictions and limits](https://docs.versionseven.ai/help/linkedin-restrictions-and-limits).

## Reconnect a sender

1. Go to **Sender Accounts** and find the row marked **Disconnected**.
2. Select **Reconnect**. The sign-in page opens in the same tab.
3. Sign in to the same account and complete any security check.
4. You return to **Sender Accounts** with the message **Account reconnected**.

Reconnecting keeps the same sender: it stays assigned to its campaigns, keeps its leads, and doesn't use another seat. It also doesn't restart the warm-up ramp. The **Sender disconnected** notification is marked read on its own.

## Reconnect fails or the sender disconnects again

- **"Failed to start reconnect"**: try again in a minute. If it keeps failing, send the error text from **Feedback & Support**.
- **Sign in with the same account.** Signing in with a different LinkedIn or email account doesn't fix the disconnected one.
- **It disconnects again soon after**: LinkedIn may be asking for a security check again, or the account is restricted. Sign in to LinkedIn directly, clear any prompt it shows, then select **Reconnect** again.
- **You no longer use that account**: remove it instead and connect the new one. See [Remove or replace a sender](https://docs.versionseven.ai/help/remove-or-replace-a-sender).

## Disconnected sender at the end of a trial

A sender that disconnected still counts as connected for the trial's charge rule, so the plan starts at the end of the trial. Reconnect it so campaigns keep sending. See [Free trial](https://docs.versionseven.ai/help/free-trial).