# Buy credits and set up auto-recharge

Buy a credit pack from Credits & Billing, set auto-recharge to top up when your balance runs low, and fix a purchase that didn't land.

You can add credits at any time without changing your plan. Purchased credits never expire.

## Buy a credit pack

1. Go to **Credits & Billing** and scroll to **Buy Credits**.
2. Choose a pack: **Starter**, **Growth** or **Scale**. Each card shows its credits and price; credits cost $25 per 1,000.
3. Pay on the Stripe checkout page.
4. You return to **Credits & Billing** with the message **Credits added!** and the new balance.

Anyone in the workspace can buy credits. Each purchase appears under **Purchase History**.

## Turn on auto-recharge

Auto-recharge buys credits for you when your balance drops below a level you set.

1. Go to **Credits & Billing → Auto-Recharge** and turn on **Enable auto-recharge**.
2. In **Recharge when balance drops below**, enter a balance in credits.
3. In **Purchase amount ($)**, enter a whole number of dollars from $5 to $500.
4. Select **Save Settings**.

The trigger balance must be lower than the credits one recharge adds, or it would recharge again at once. Only owners and admins can change auto-recharge.

## How auto-recharge charges your card

- It checks balances every hour and charges the card saved on your account.
- It recharges at most 3 times in 24 hours, and waits at least 1 hour between recharges.
- It doesn't run while a subscription payment has failed. See [Failed payments](https://docs.versionseven.ai/help/failed-payments).
- The workspace owner gets an email for each recharge, and another if the card is declined.

To change the saved card, select **Manage billing in Stripe**.

## Credits not added after a purchase

- **"Payment still processing"**: Stripe is still finishing the payment. Refresh the page in a few seconds and the credits appear.
- **"Payment received but credits not added"**: a banner appears at the top of **Credits & Billing** with a reference code. Select **Retry**. If it still fails, send the reference from **Feedback & Support**. Retrying never adds the same purchase twice.

## Auto-recharge declined

If the card is declined, no credits are added and the owner gets an "Auto-recharge failed: update your card" email. Select **Manage billing in Stripe** on **Credits & Billing**, update the card, and auto-recharge tries again at the next hourly check while the balance is still below the trigger.