# Objections and hard no's How to answer a hard no with a friendly break-up, handle common objections in Victoria AI replies, and when a pricing question should become a call. Every reply is a conversation with someone who might buy from you later, or tell a colleague about you. Handle objections where you can, and leave every "no" on good terms. ## Always answer a hard no with a friendly break-up When a prospect says a clear no, such as "not interested", "we're all set" or "no thanks", reply with a short, friendly, professional break-up and nothing more: ```text No worries, have a great day! ``` ```text No problem at all, thanks for letting me know. Have a great week. ``` Why it matters: - **It represents your brand.** The prospect remembers how you took the no. A gracious exit is the last impression you leave. - **It keeps every interaction positive.** People change jobs, budgets and priorities. A polite exit leaves the door open; an argument closes it. - **It protects your sender.** Pushing back on a no invites spam reports and blocks, which hurt your LinkedIn account and your mailbox. Never argue, re-pitch, ask why, or add a link to a hard no. Don't follow up afterwards. ## What the Appointment Setter does with a hard no On a clear no, the Appointment Setter closes the conversation as declined, with at most a short acknowledgement, and stops following up. A decline doesn't add the person to Do Not Contact. When a prospect asks not to be contacted again, such as "remove me" or "stop messaging me", it closes the conversation as an opt-out and adds them to your organization's Do Not Contact list, for every campaign and channel. See [Replies and sentiment](https://docs.versionseven.ai/help/replies-and-sentiment). ## Handle specific objections, then return to the goal Not every pushback is a no. "Not right now", "we already have someone" and "send me info" are objections you can often answer. The pattern: 1. Acknowledge it in a few words. Never argue. 2. Answer it in a line or two, with something real: a fact, a difference, a give. 3. Bring it back to the goal with one small ask. Write your answers to the objections you hear most into the Appointment Setter's **Knowledge base** or **Custom instructions**, so it handles them your way. See [Appointment Setter configuration](https://docs.versionseven.ai/playbook/appointment-setter-configuration). ## Objection: "Not interested" "Not interested" is a hard no. Answer with the break-up, and stop: ```text No worries, have a great day! ``` If they add a reason you can fix, such as "not interested, we only work with agencies", you can answer that reason once in a line. If not, let it go. ## Objection: "Send me more info" Sometimes this is a polite brush-off, sometimes a real request. Treat it as real, and make it specific: ask what would help, or send one relevant thing instead of a deck. ```text Happy to. What's most useful: [how it works for teams like yours] or [what it costs to get started]? ``` ```text Here's a one-page overview of how we'd do [the outcome] for [companies like theirs]: [link] If it looks relevant, I can walk you through how it'd apply to {company} in 15 minutes. ``` A link is fine here because they asked for it. Add the page to the Appointment Setter's **Assets** so it can share it. ## Objection: "We already have someone for this" Respect it, show one real difference or how you'd work alongside them, and leave a give on the table: ```text Makes sense. [One real difference, such as: we only handle the part they usually don't, X.] Happy to send [the give] so you can compare. No pressure either way. ``` Only claim a difference you can back up. If you have no real difference for their situation, treat it as a no and break up politely. ## Objection: "Bad timing" or "Not right now" Acknowledge the timing and ask when to come back: ```text Totally fair. When would be a better time to pick this up, next month or next quarter? ``` If they name a time, the Appointment Setter waits until then before the next touch, for up to 30 days. For anything later, such as "next quarter", take over in the **Inbox** and set yourself a reminder. If they say "never", it's a hard no: break up politely. ## Objection: "How much does it cost?" In most cases, nudge toward a short call before giving a price. A price without context gets compared to nothing, and the call gives you or your rep the chance to help them see the value and what fits first: ```text It depends on [what drives the price, such as team size or volume]. On a 15-minute call I can show you what it'd do for {company} and give you an exact number. Want the link? ``` The exception is a self-serve or SaaS product with a public price or a free trial. There, a call is usually unnecessary friction. Give the price or the trial plainly: ```text Plans start at [your public price] a month, and there's a free trial: [link]. Happy to answer anything while you try it. ``` The Appointment Setter never makes up a price. It hands pricing questions to you, marked **Needs you** in the **Inbox**, so this answer is yours to write. ## Objection: "I'm not the right person" Thank them and ask who is: ```text Thanks for letting me know. Who would be the best person to talk to about [the problem]? ``` When they name someone, the Appointment Setter hands the conversation to you so you can reach out to that person. See [Who to target and on which channel](https://docs.versionseven.ai/playbook/targeting-and-channels) for contacting several people at one company.