# Inbox basics

Read and answer replies in the Victoria AI Inbox, filter conversations, close and reopen them, and see the whole team's threads.

The **Inbox** collects every reply to your campaigns, from LinkedIn and email, in one list. Open it from **Inbox** in the sidebar.

## Find a conversation in the Inbox

The list on the left has, from top to bottom:

- **Search…**: matches a prospect's name, email or company.
- **All**, **LinkedIn**, **Email**: limits the list to one channel.
- **All campaigns**: pick one campaign to see only its conversations.

Unread conversations sit under **New**, the rest under **Earlier**. Opening a conversation marks it read; the **Mark as read** button does the same without opening it.

Each row can carry an Appointment Setter badge: **Agent handling**, **Needs you** or **You're handling**. See [Appointment Setter](https://docs.versionseven.ai/help/appointment-setter).

## Your conversations or the whole team's in the Inbox

By default the Inbox shows only conversations on campaigns you created or on sender accounts you connected. To see a teammate's campaign, pick it in **All campaigns**.

Links from the **Dashboard** attention panel, such as "positive replies waiting for you" or "conversations handed to you", open the Inbox across the whole team. The list then shows a **Whole team** chip, plus **Positive replies**, **Needs you** or **Unanswered** for the filter applied. Select **Clear** to go back to your own conversations.

## Reply to a prospect from the Inbox

Open the conversation, write in the box at the bottom and send. The reply goes from the same sender account that ran the outreach; **Sending via** shows which one. If the prospect is on both channels, tabs above the thread switch between them.

You can attach files: up to 25 MB per file on LinkedIn, and in total per message on email.

If the sender account is disconnected, the composer says so and offers to reconnect it. See [Reconnect a sender](https://docs.versionseven.ai/help/reconnect-a-sender).

If the Appointment Setter is handling the conversation, sending your own reply pauses the agent on that thread. See [Appointment Setter](https://docs.versionseven.ai/help/appointment-setter).

## Close or reopen a conversation in the Inbox

Select the **×** (**Close conversation**) at the top of the thread. The conversation leaves the open list and the Appointment Setter stops acting on it. A toast offers **Undo**.

To find it again, select **Show closed conversations** at the bottom of the list, open it, and select **Reopen**.

Closing doesn't remove the lead from the campaign or add them to Do Not Contact. To stop all contact, see [Replies and sentiment](https://docs.versionseven.ai/help/replies-and-sentiment).

## Mark a meeting as booked from the Inbox

When a prospect tells you they booked, select **Mark meeting booked** at the top of the conversation. It counts in **Meetings booked** in analytics, pauses the Appointment Setter on the thread, and moves the lead's CRM deal to the booked stage when there is one. **Un-mark** reverses the count and leaves the deal stage as it is.

A meeting is never checked against your calendar unless a booking arrived through a connected Calendly account. See [Analytics metrics](https://docs.versionseven.ai/help/analytics-metrics).